Terms of Service

01Agreement to these Terms

By accessing or using the Service you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. Where you use the Service to process personal data on behalf of others, our Data Processing Agreement (“DPA”) also applies and forms part of these Terms.

If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation, and “you” refers to that organisation.

02The Service

Ránṣẹ́ is a transactional and bulk email platform for developers. It lets you verify sending domains, obtain API keys, send email over an HTTPS API, manage templates and suppression lists, and receive delivery events by webhook and in a dashboard.

We may add, change, or remove features over time. We aim to give reasonable notice of material changes that adversely affect core functionality, but the Service is provided on an ongoing, evolving basis.

03Accounts, keys & security

You must provide accurate account information and keep it up to date. You are responsible for all activity that occurs under your account and API keys.

• Keep your API keys secret. Treat them like passwords; do not embed them in public repositories or client-side code. Use scoped keys (send-only or domain-restricted) where possible.
• Notify us promptly at security@raanse.com if you suspect a key has been compromised. You can revoke and rotate keys at any time from the dashboard.
• You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service.

04Acceptable use & anti-spam

Email deliverability is a shared resource. To protect recipients and every customer on the platform, you agree to the following, which are material terms:

• Consent. Only send to recipients who have given you permission to email them, or with whom you have a genuine, applicable relationship. Do not send unsolicited bulk email (“spam”).
• Comply with law. You are responsible for complying with all applicable anti-spam and data-protection laws, including the Nigeria Data Protection Act 2023, and, where applicable, the GDPR, CAN-SPAM, and CASL.
• Honour opt-outs. Provide a working unsubscribe mechanism and stop sending to anyone who opts out or who lands on a suppression list.
• Accurate identity. Do not use false or misleading headers, sender names, or subject lines. Only send from domains you own and have verified.
• Prohibited content. Do not use the Service to send malware, phishing, fraudulent, deceptive, harassing, hateful, or unlawful content, or content that infringes others’ rights.

We may monitor aggregate sending metrics for abuse and platform health. To protect deliverability for everyone, we may throttle, suspend, or terminate sending that generates excessive bounces or spam complaints, or that otherwise breaches this section.

05API use & fair use

• Your plan sets rate limits and volume allowances. Do not attempt to exceed or circumvent them, and do not use multiple accounts to evade limits.
• Do not reverse engineer, resell, or provide the Service to third parties as your own without our prior written consent.
• Use Idempotency-Key on retryable requests. You are responsible for the volume and content you submit.

06Fees, billing & taxes

Paid plans are billed in Nigerian Naira (₦) through our payment provider, Paystack. By subscribing you authorise recurring charges for the plan you select until you cancel.

• The free tier is subject to the limits shown on our pricing page and may change with notice.
• Usage above your plan’s allowance may accrue overage as described at checkout and on the pricing page.
• Fees are exclusive of taxes; you are responsible for any applicable taxes.
• Except where required by law, fees are non-refundable. We may change pricing with prior notice; changes apply to subsequent billing periods.
• If a payment fails, we may suspend paid features until the balance is settled.

07Your content & responsibility

You retain all rights to the content you submit to the Service, including message content and recipient data (“Customer Content”). You grant us a limited licence to host, process, and transmit Customer Content solely to provide and support the Service.

You represent that you have all rights and consents necessary for us to process Customer Content on your behalf. Where that content includes personal data, our processing is governed by the DPA.

08Suspension & termination

You may stop using the Service and cancel your subscription at any time from the dashboard.

We may suspend or terminate your access, with or without notice where circumstances warrant, if you breach these Terms (including the acceptable-use section), fail to pay, create risk or legal exposure for us or the platform, or use the Service in a way that harms deliverability for others. On termination, your right to use the Service ends and Customer Content is deleted or returned in line with our Privacy Policy and the DPA.

09Intellectual property

The Service, including its software, design, and trademarks, is owned by Ránṣẹ́ and its licensors. These Terms grant you no rights in the Service other than the limited right to use it. If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without obligation to you.

10Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free. Email deliverability depends on many factors outside our control (recipient servers, spam filters, your sending practices, and domain reputation); we help you reach the inbox but cannot guarantee delivery or inbox placementof any message.

11Limitation of liability

To the maximum extent permitted by law, Ránṣẹ́ will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the Service will not exceed the greater of the fees you paid to us in the twelve (12) months before the event giving rise to the claim, or ₦50,000.

12Indemnification

You will indemnify and hold harmless Ránṣẹ́ from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your Customer Content, your use of the Service, or your breach of these Terms or applicable law.

13Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the “Last updated” date and take reasonable steps to notify you. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14Governing law & disputes

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict of law rules. The courts of Lagos State, Nigeria have exclusive jurisdiction over any dispute arising from or relating to these Terms or the Service, subject to any mandatory rights you have under applicable law.

15General

• These Terms, together with the Privacy Policy and DPA, are the entire agreement between you and us regarding the Service.
• If any provision is found unenforceable, the remaining provisions stay in effect.
• You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Our failure to enforce a provision is not a waiver of it.
• Neither party is liable for delays or failures caused by events beyond its reasonable control.

16Contact

Questions about these Terms? Contact us at legal@raanse.com. Ránṣẹ́ is operated from Lagos, Nigeria.